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. 2019 Apr 26;21(4):e11410. doi: 10.2196/11410

Table 3.

Proportion of messages that receive a reply from a moderator.

Priority Prelaunch, n (%) Postlaunch, n (%) Post-training, n (%)
Green 17,004 (33.6) 1687 (21.6) 9699 (44.1)
Amber 5763 (65.2) 976 (59.7) 5322 (60.2)
Red 2568 (75.8) 461 (65.5) 1739 (80.1)
Crisis 308 (80.6) 30 (81.1) 261 (81.6)