Table 2.
Description of HCWs experiences of PSI and of hospital management of the patient safety culture
| Variables | N (%) |
|---|---|
| PSI experience | |
| Saw/heard about near misses or AEs at their department/hospital in the last year | 64(33.2) |
| Hospital management of patient safety culture | |
| • Risk of recurrence | |
| Expectation of next AE at department in the next 12 months1 | 79(41.8) |
| Expectation of next AE at hospital in the next 12 months1 | 107(56.0) |
| • Open disclosure experience | |
| Institutional response | |
| Reporting and root-cause analysis2 | 36(18.7) |
| Informing and apologising to patient2 | 35(18.1) |
| Conflicts among the colleagues2 | 25(13.0) |
| Losing reputation2 | 12( 6.2) |
| Offering institutional support2 | 12( 6.2) |
| Buddy support (by colleagues)2 | 56(29.0) |
| Patient response | |
| Accepting explanation and apology2 | 36(18.7) |
| Reject the apology and respond aggressively2 | 14( 7.3) |
| Patient filed a formal complaint2 | 7( 3.6) |
| Patient-HCW relation worsens2 | 20(10.4) |
| • Second victim experience | |
| Sadness3 | 31(16.1) |
| Irritability3 | 40(20.7) |
| Anxiety3 | 29(15.0) |
| Suicidal ideation3 | 14( 7.3) |
| Depression4 | 72(37.3) |
| Mild (5–9) | 43(22.8) |
| Moderate (10–14) | 11( 5.8) |
| Moderate severe (15–19) | 12( 6.3) |
| Severe (20–27) | 6( 3.2) |
| • Promotion of training | |
| How to communicate an PSI5 | 134(69.4) |
| How to handle an uncooperative or aggressive patient5 | 161(83.4) |
| How to inform patient or family about AEs5 | 135(69.9) |
| How could HCWs better cope with aftermath of AEs5 | 155(80.3) |
1 very likely/somewhat likely; 2 always/almost always; 3 one or more days; 4 PHQ-9 score (overall); 5 yes